Today in our #TipOfTheWeek our Customer Success Executive, Nyvia Torres, shares with us 3 strategies to improve the relationships with your customers.
- Master communication with your customers
Communication must be effective, easy and authentic.
You may know everything about their product, including the limitations.
Make sure you and your client are aligned on the needs.
2. Learn to ask and interact with your customers
Keep communication open and flexible so your clients feel confident communicating directly with you in any situation or concern through the most viable channel.
Conduct periodic surveys and request recommendations to measure performance.
Answer personally to the messages and needs of your customers, to encourage and strengthen the relationship.